Размер шрифта
Цвет фона и шрифта
Изображения
Озвучивание текста
Обычная версия сайта
ICC Russia EN
+7 (495) 720-50-80
Ask a Question
About ICC
Joining ICC Russia
  • Admission to ICC Russia
  • List of members
Commissions
  • ICC Russia Commission on Arbitration
  • ICC Russia Banking Commission
  • ICC Russia Commission on Intellectual Property
  • ICC Russia Task force on the use of blockchain in trade finance
Events
Become a sponsor
  • About sponsorship
  • Event calendar
TradeMatters
  • About #TradeMatters
  • About #TradeMattersRU
  • Issues
  • Related News
  • Statistics and trends
EN
RU
EN
+7 (495) 720-50-80
Заказать звонок
Ask a Question
ICC Russia EN
  • About ICC
  • Joining ICC Russia
    • Admission to ICC Russia
    • List of members
  • Commissions
    • ICC Russia Commission on Arbitration
    • ICC Russia Banking Commission
    • ICC Russia Commission on Intellectual Property
    • ICC Russia Task force on the use of blockchain in trade finance
  • Events
  • Become a sponsor
    • About sponsorship
    • Event calendar
  • TradeMatters
    • About #TradeMatters
    • About #TradeMattersRU
    • Issues
    • Related News
    • Statistics and trends
Kutuzovsky Ave, 36/3, Moscow, 121170, Russia
ICC Russia EN
Телефоны
+7 (495) 720-50-80
ICC Russia EN
  • About ICC
  • Joining ICC Russia
    • Joining ICC Russia
    • Admission to ICC Russia
    • List of members
  • Commissions
    • Commissions
    • ICC Russia Commission on Arbitration
    • ICC Russia Banking Commission
    • ICC Russia Commission on Intellectual Property
    • ICC Russia Task force on the use of blockchain in trade finance
  • Events
  • Become a sponsor
    • Become a sponsor
    • About sponsorship
    • Event calendar
  • TradeMatters
    • TradeMatters
    • About #TradeMatters
    • About #TradeMattersRU
    • Issues
    • Related News
    • Statistics and trends
  • EN
    • Сайт
    • EN
    • RU
  • +7 (495) 720-50-80
    • Телефоны
    • +7 (495) 720-50-80
  • Kutuzovsky Ave, 36/3, Moscow, 121170, Russia
  • iccoffice@iccwbo.ru
  • Mn.-Fr. from 10.00 to 19.00

Automation of the sales department in California LLC

Home
—
Projects
—
Automation
—Automation of the sales department in California LLC
08/03/2020
Automated the work of the department to increase the sales of the agency
Author
Natalia Volynskaya
Website
aspro.ru
Field of activity
Travel business
Order project
Задать вопрос
  • Описание
  • Видео
  • Документы
  • Вопросы и ответы
  • Дополнительно

There is always chaos in a travel agency: hotels, flights, beaches - there is so much to keep in mind. We were approached from the largest travel agency in Moscow LLC "California" with a question of how to structure the work. The lack of organization in the sales department made it difficult to receive more applications and grow professionally.

What problems did the agency face with an increase in the number of applications?

  • Lack of time to fill in customer information.
  • Confusion in already created projects due to the frequent transfer of clients to different managers.
  • Inability to answer all calls and lack of caller IDs to call back.
  • Customer aggression due to the need to constantly re-explain their situation.
  • When the leaders of the organization talked about these problems, the solution became obvious to us - the sales department needed a CRM system to fully automate the work with customers. Representatives of the agency were skeptical about the innovation: can one program structure the work of a large agency? All doubts were dispelled within a week: the number of accepted applications increased by 10%!

Further more. What results did we achieve 3 months after implementation?

  • Calm managers who clearly set tasks and control the conduct of each client.
  • Satisfied customers, with whom we were able to communicate with the help of automatic e-mail and SMS mailings.
  • Visualization of sales growth, which motivated employees to new achievements.
  • In 3 months, sales have increased by 30%, and the level of customer satisfaction has almost doubled! In the future, it is planned to install IP-telephony to make it possible to enter information about calls without the intervention of a manager.
Видео
Документы
a66390dca1fddab7f8277d5a0e2aeb56
14 байт
2dbfa627972ddbc139b9c5cd628da8f7
15,4 Кб
797093e55f4a1d4098628cde308a8a8f
18 байт
Вопросы и ответы
How qualified are your specialists?
Our employees have been trained in specialized service centers and have more than 3 years of experience at the largest enterprises in the country.
The company regularly conducts refresher courses and special trainings to train employees in new technologies.
Learn more
How to order a service?
Call our manager at +7 (000) 000-00-00 or leave a request for the service in one of the forms on the website and you will definitely be called back to clarify the order.
Contacts

An additional tab for posting information about projects, delivery or any other important content. It will help you answer the buyer's questions and dispel his doubts about the purchase. Use it as you see fit.

You can remove it or return it back by changing one checkbox in the component settings. Very comfortably.

Карта
загрузка карты...
Услуги
02.11.2017
Sales department automation
In commercial organizations, a lot of unrecorded information is often overlooked, even if employees are responsible and have a good memory. Sales automation will help fix this.
от 12 000 ₽/час
от 13 900 ₽/час
-1 900 ₽/час
Статьи
Business Tips
9 января 2021
5 rules for setting up an online consultant for an online store

Chat rooms provide 38% of online sales (Shopolog.ru). Millennials - born from 1980 to 2000, spend over $ 600 billion annually in the US alone and prefer online chats to other communication channels.

Товары
Hit
Bitrix24
CRM systems
Bitrix24
In stock
from 990 ₽/month
Заказать
New
amoCRM
CRM systems
amoCRM
In stock
from 499 ₽/month
Заказать
Recommended
Flowlu
CRM systems
Flowlu
In stock
from 1 400 ₽/month
Подробнее
Назад к списку
Subscribe to
news and sales
About us
ICC Russia
History
Secretary General
Focus area
Geography
Joining ICC Russia
Admission to ICC Russia
List of members
Commissions
ICC Russia Commission on Arbitration
ICC Russia Banking Commission
ICC Russia Commission on Intellectual Property
ICC Russia Task force on the use of blockchain in trade finance
+7 (495) 720-50-80
iccoffice@iccwbo.ru
Kutuzovsky Ave, 36/3, Moscow, 121170, Russia
© 2023 ICC Russia
Privacy Policy